Nemours
Jacksonville, FL
Nemours is seeking a Customer Service Rep in Jacksonville, FL Answering incoming calls from guarantors and insurance companies for provider and hospital related questions. Resolution of guarantor and/or insurance company questions and issues in accordance with established guidelines and procedures. Provide excellent customer service at all times ensuring each contact is a uniquely satisfying experience for the caller. Essential Functions Answer incoming calls from guarantors and insurance companies in a high pressure call center Research and resolve issues for guarantors, insurance companies and our internal customers. Perform necessary account maintenance functions, verify demographics, update guarantor information and fulfill the customer or insurance companies requests. Verify and process insurance coverage information, perform insurance adjustments and/or change the insurance filing order as needed. Review and analyze balances (credit or debit)...