2 channel manager jobs found

National Capitol Contracting Position Summary This is an ONSITE position located in Washington, D.C. NCC is seeking a Tier I Service Desk Specialist to join our team. This role is responsible for serving as the first point of contact for end users requiring technical assistance by providing front-line support for routine hardware, software, network, and telecommunications issues. Responsibilities include diagnosing and resolving technical problems, accurately documenting and tracking service requests, prioritizing and categorizing incidents, and escalating complex issues to Tier II support or specialized technical teams when appropriate. The successful candidate will deliver exceptional customer service while ensuring incidents are managed and resolved in accordance with established service level objectives and IT service management (ITSM) processes. Key Areas of Responsibility Serve as the initial point of contact for end users requesting technical...

Job Type Part-Time Overview The Client Service Representative (CSR) provides high-quality customer service to internal and external customers, including students. As the "face" of UHS, the Client Services Representative is tasked with providing service in a welcoming and professional manner, in keeping with the established mission and values of UHS. This is a part-time (50% duty time), benefits eligible position that works during the academic year (August-May). Responsibilities Client Service Provides high-quality client service to students and patients consistent with UHS standards. Greets patients and documents their arrival for appointments and urgent care services; provides directions to their designated waiting area. Responds to patients’ concerns and emotional state professionally and appropriately, especially when students presenting are ill. Maintains a professional demeanor despite the volume of presenting patients and multiple competing demands in...