Hugh Chatham Memorial Hospital
West Allis, WI
Department: 60302 WI ACL Laboratories - Client Services Call Center Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 2nd Shift: Monday through Friday 14:30 to 23:00 with 2nd shift Weekend and Holiday Rotation Pay Range: $25.30 - $46.05 Major Responsibilities: Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures. Performs outbound telephone calls to clients following client service procedures. Reports results to appropriate individuals and notifies appropriate medical staff of critical patient results. Ensures rapid and appropriate complaint resolution and documentation. Maintains an advanced working knowledge of all laboratory operations and databases of ACL, including telecommunications and all methods of reporting data. Utilizes advanced knowledge...