$50,000 - $62,000 yearly
Fellowes Brands
Itasca, IL
Description Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed. We are proud to be recognized: Among America's Best Midsize Employers by Forbes in 2021, 2022, and 2024 As a Chicago Tribune Top Workplace for four consecutive years (2021-2024) We currently operate in-office Monday-Thursday, with an optional remote day on Friday. The Senior Customer Service Specialist will provide superior customer service support to our key strategic B2B customers to meet all their order requirements. Proactively manage orders and exceptions such as pricing, label requirements, promotions, and shipping schedules, heavy emphasis on EDI orders and excel reporting. Work closely with other teams including Sales, Forecasting, APO and Traffic to ensure customer order needs are met and concerns are escalated and resolved. Provide timely customer reporting as needed. Must be organized and able to...