The Timken Company
Norton Shores, MI, USA
We're not looking for someone to answer phones - we're looking for someone to help lead the charge. At Rollon, you'll support world-class customers with precision and care, guiding them through custom solutions that push industries forward. If you're detail-driven, self-motivated, and ready to be part of a fast-growing company with global momentum, the opportunity is right here, right now. This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities: Serve as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates. Respond to RFQs by coordinating with production to confirm accurate pricing and lead times; prepare and send formal quotes with applicable terms and conditions. Follow established quoting procedures and ensure all information is complete and correct. Set up new customer accounts, maintain and...