LAKE RIDGE BANK
Waunakee, WI
Description:
Join Lake Ridge Bank as a Client Support Manager ! This role is in office 5 days a week with flexibility to have the home office be Evansville or Waunakee! The Client Support Manager leads the Client Support team to deliver exceptional and consistent client experiences across phone, chat, and digital channels. This role is responsible for driving service excellence, strengthening client relationships, and ensuring efficient operations through strong leadership, performance management, and continuous improvement. Leadership & Team Development Provide direct leadership, coaching, and development to Assistant Manager and the Client Support team. Establish and monitor performance expectations, service standards, and productivity goals. Implement structured coaching, including regular one-on-ones, performance feedback, and development training. Foster a collaborative, high-performing team environment focused on accountability, engagement, and...