Honeywell INC.
Pittsford, NY
Job Description The Level 2 Technical Support Supervisor provides hands-on operational and people leadership for a team of technical support professionals responsible for escalated and technically complex cases. The role balances daily case management, technical guidance, customer advocacy, coaching, and process improvement to deliver a consistent and exceptional support experience. This supervisor partners with Support leadership, Level 3 support, Product Management, Engineering, Customer Success, Sales, and Operations to accelerate issue resolution, identify recurring problems, improve product supportability, and strengthen team capability. Responsibilities Core Responsibilities Team Leadership and Development Lead, coach, mentor, and develop Level 2 support engineers and team leads. Establish clear performance expectations, provide regular feedback, and support individual development plans. Promote a culture of accountability, customer focus,...