University of South Florida
Tampa, FL
Student Temporary work Department: Information Technology 0-3510-000 Salary Plan: Temporary Hiring Salary: $15/hour Selected candidate must be able to work approximately 18-20 hours per week, based on class schedule and Service Desk coverage needs. JOB SUMMARY: The Student Phone Service Desk Technician provides Level I technology support to university faculty, staff, students, and affiliates primarily by telephone. The position serves as an initial point of contact for technology questions and service interruptions, guides callers through approved troubleshooting steps, documents each interaction in the IT service management system, and routes or escalates issues that require additional support. ORGANIZATIONAL SUMMARY: The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest...