3 business analyst jobs found

Job Description: Technical Product Owner, Consumer Care and Customer Service At Mars Snacking, we're reimagining how consumers engage with our brands by transforming traditional customer service into a modern, intelligent, and highly connected consumer care experience. As the Technical Product Owner, Consumer Care and Customer Service, you will play a pivotal role in shaping and delivering the technology ecosystem that powers consumer interactions globally. Working at the intersection of product management, customer experience, and technology, you will translate strategic business priorities into scalable digital solutions that enhance service quality, accelerate resolution times, and strengthen consumer loyalty. This role is ideal for a technology product leader who thrives in complex, customer-centric environments and is passionate about leveraging emerging technologies to drive meaningful outcomes. You will lead the evolution of CRM, contact center, and AI-driven service...

Description Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.   Role Summary The Customer Service Supervisor, Interiors plays a pivotal role in shaping both the customer experience and the employee experience. Leading a team of Customer Experience Specialists and Senior Customer Experience Specialists, you'll create an environment where people can do their best work while delivering responsive, proactive, and relationship-focused service to customers.  Reporting to the Customer Experience Manager, Interiors, you'll balance people leadership, operational execution, and continuous improvement to ensure exceptional service delivery across multiple regions. You'll monitor performance, coach and develop talent, anticipate challenges, and remove barriers that impact both team effectiveness and customer satisfaction. This role is ideal for a collaborative leader who enjoys developing...

Description:    CSA is seeking a qualified Assistant Contract Technical Representative (ACTR) to support operations at Naval Station Great Lakes for the Naval Education and Training Command (NETC). The ACTR will assist in managing and supporting Navy and Marine Corps Internet (NMCI) and Next Generation Network (NGEN) services. This is a full-time on-premises position in Great Lakes, IL requiring experience in IT service delivery within a government or military environment. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. How Role will make an impact:   Provide direct support to the NETC Contract Technical Representative (CTR) by creating service records and Task Order...