80 business analyst jobs found

OVERVIEW iTech AG is seeking a ServiceNow Business Systems Analyst to support a federal client. The analyst works with the client’s IT, HR, and business offices to turn their needs into well-defined ServiceNow requirements across HR Service Delivery, Customer Service Management, IT Service Management, and Strategic Portfolio Management. On a nine-person Agile team, the analyst leads requirements, user research, acceptance testing, training, and change activities. ROLES AND RESPONSIBILITIES Gather, document, and validate requirements with OJP stakeholders across HRSD, CSM, ITSM, SPM, and scoped business applications Translate business needs into epics, features, and user stories with testable acceptance criteria, reviewed with product owners Model current-state and future-state business processes and recommend out-of-the-box ServiceNow solutions over customization Write functional specifications, process flows, and test scenarios Manage and refine the...

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We are seeking aCustomer Account Lifecycle Analyst to manage a territory's asset records for the lifecycle of the contract and/or T&M service events. This role ensures accurate books and records while enhancing overall customer...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Service Desk Analyst is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer requests and incident management. This includes logging, triaging, resolving, and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and thus must have superior customer relations and communications skills. This individual must be skilled in both customer service and various information technology areas. On a day-to-day basis, the Service Desk Analyst ensures proper operation and support of PCs, printers, peripherals, and mobile devices. This individual also supports all standard operating systems and...

Sarnova HC, LLC Position Title: Customer Billing Analyst - Cardio Partners - Dublin, OH Job Description Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributor of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers’ emergency preparedness needs are met via Cardio Partners’ nationwide CPR training courses and state-of-the-art program management services. Summary: This position is responsible for assessing customers' creditworthiness by analyzing financial information, payment history, and risk factors to determine their ability to meet payment obligations. It involves setting appropriate credit limits...

Location/Dept:  Business Center - Information Systems 80 hours per pay period Job Summary: The IS Support Analyst will be responsible for help desk support including answering, logging, tracking & problem resolution of all IS support calls. The support analyst will triage, troubleshoot & resolve end user problems & requests. Responsibilities will include hardware & software configuration & setup, hardware & software inventory management, application support, desktop & technical support, printer administration, security requests, daily monitoring & follow-up of IS administration activities, conference room management. The Support Analyst will be expected to work closely with end users, vendors & subject matter experts on problem resolution.   Supervisory Responsibilities:   None   Duties/Responsibilities: ·          Trains new team members as requested by management. ·...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Service Desk Analyst is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer requests and incident management. This includes logging, triaging, resolving, and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and thus must have superior customer relations and communications skills. This individual must be skilled in both customer service and various information technology areas. On a day-to-day basis, the Service Desk Analyst ensures proper operation and support of PCs, printers, peripherals, and mobile devices. This individual also supports all standard operating systems and...

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Helpdesk Analyst/Technician in  Anaheim, CA.   The purpose of this role is to help ensure the delivery of quality care to our patients providing comprehensive application and technical support for clinical staff and users of other business units. The IT Helpdesk Analyst will provide first line application and technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated issues. A high standard of customer service and professionalism will be demonstrated in all interactions.   At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that...

Position Title: Customer Support Analyst Job ID: R-001365 Location: US AR Rogers Office Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: The Customer Support Analyst engages with customers in education and problem-solving interactions across multiple support channels, including phone, email, and chat. You'll provide great customer service through root cause analysis and issue resolution, leaning on your established skill set and growing SPS Commerce acumen to help customers succeed. WHAT YOU'LL DO -Facilitate problem identification, research, and follow-up through to resolution, advocating for customer success. -Assist...

Job Title: IT Associate Desktop support analyst Location: On Site - Mobile, AL Duration: Full-Time On call rotation Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Associate Desktop support analyst The IT Associate Desktop Support Analyst plays a critical frontline role in ensuring the smooth, day-to-day functionality of an organization’s technology environment. This position serves as a primary point of contact for end-users experiencing technical issues, helping to minimize disruptions to business operations and maintain productivity across the organization. In this role, the analyst is responsible for troubleshooting and resolving a wide range of technical problems, including hardware malfunctions, software issues, system access concerns, and network connectivity challenges. By applying strong diagnostic skills and technical knowledge, they ensure issues are resolved efficiently, either independently or...

Altarum Institute Service Desk Analyst At Altarum, we’re driven by a simple but powerful mission: improving the health of individuals with fewer financial resources and populations underserved by the healthcare system. We partner with federal and state agencies to design and deliver solutions that make a real, measurable difference. About the Role You'll join Altarum's IT Service Desk team and play a key role in keeping our computing resources running smoothly while giving employees exceptional support. This hybrid role reports into our Novi, MI office. Apple certification requirement: Candidates must be willing to obtain an Apple Certified Support Professional (ACSP) certification within six months of their start date . Altarum runs a mixed Windows and macOS environment, and you'll support both platforms equally, along with printers, copiers, mobile devices, and other equipment. You'll provide in-person, on-site support in Novi and a considerable amount of...

Position Details The IT Support Tier I role serves as the first point of contact for all technology support requests across PACS. This position focuses on delivering a positive customer experience through prompt responses, accurate ticket documentation, basic troubleshooting, and efficient issue triage. Tier I team members are responsible for resolving common, well-documented issues at first contact whenever possible. When issues require advanced troubleshooting, elevated permissions, or specialized technical expertise, Tier I members promptly escalate to Tier II while ensuring complete and accurate documentation is provided. Success in this role depends on strong customer service skills, effective communication, attention to detail, and the ability to consistently follow established support procedures. The Tier I team plays a critical role in ensuring facility staff can quickly return their focus to resident care and business operations. Essential Duties and...

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your Role: The O2C Customer Service Analyst will be responsible for working directly with customers to place orders, issue...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position supports New England Baptist Hospital It is full-time, on-site work. Responsible for delivering world class field support services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2/3 in-person support position is responsible for all aspects of customer requests and incident management. This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and timely follow up of service requests/incidents. The Lead Field Support Technician interacts with all levels of BILH colleagues and thus must have superior customer relations and communications skills. This individual must be highly skilled in both customer service and various information technology areas. On a day-to-day basis, the Lead Field...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Responsible for delivering world class field support services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible for all aspects of customer requests and incident management. This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and timely follow up of service requests/incidents. The Senior Field Support Technician interacts with all levels of BILH colleagues and thus must have superior customer relations and communications skills. This individual must be highly skilled in both customer service and various information technology areas. On a day-to-day basis, the Senior Field Support Technician ensures proper operation and support of PC's, printers,...

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we're committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ Job Description: Field Service Representative II - Plainview, NY (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement...

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs...

Colonial Group, Inc. Position Title: Credit/Collections Specialist Req # 1750 Location: 1375 Chatham Pkwy, Savannah, GA 31405, USA Job Function: Shared Services Pay Type: Hourly Job Description Colonial Group, Inc. is a multigenerational, family-owned parent company overseeing a diverse portfolio of subsidiaries. Through our strategic infrastructure, logistics expertise, and a broad range of products and services, we create significant value for our customers while driving innovation and operational excellence. JOB SUMMARY The Credit & Collection Specialist receives and posts all incoming cash for Colonial Group, Inc. and its subsidiaries, collects delinquent accounts, and provides superior customer service. DUTIES AND RESPONSIBILITIES Supports Colonial Group, Inc. companies across multiple industries. Works in multiple software platforms used by Colonial companies, including JDE E1, PDI Enterprise, and...

Client Liaison - Disability Benefits- Remote - Anywhere in the US Work from anywhere while making a real impact! Why you'll love this role: ✅ 100% remote - work from your favorite spot ✅ Make a real impact on employees' lives ✅ Join a team that's passionate, supportive, and fun The Client Liaison - Disability Benefits supports assigned clients by managing disability benefit workflows and resolving client inquiries. This role conducts root cause analysis, recommends solutions, and collaborates with cross-functional teams to ensure effective and timely issue resolution. ✅ Bring your energy, expertise, and ambition. Apply now and let's make success happen together! Bachelor's degree or an equivalent combination of education and work experience. Minimum of five years' experience providing long term disability administration and functional support Minimum of three years' experience in a key client-support role. Experience managing...

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs...

Hajoca Corporation es uno de los mayores distribuidores mayoristas privados del país de suministros industriales, de calefacción refrigeración y fontanería. Fundada en 1858, Hajoca es una empresa basada en los principios de "servicio, integridad y fiabilidad", y en relaciones de confianza y apoyo con compañeros de equipo, clientes y proveedores. A lo largo de su historia, Hajoca ha desempeñado un papel activo en el desarrollo de los avances en el campo de la fontanería. Sin embargo, atribuimos nuestro éxito a dos verdades sencillas: una filosofía empresarial única y personas con talento. En Hajoca, lo más importante son las personas, que nos aportan nuestra ventaja competitiva y que nos guiarán con éxito hacia el futuro. Aunque Hajoca es una empresa grande, trabajamos en un entorno descentralizado en el que cada una de nuestras sedes, denominadas "Centros de Ganancias" (PC), es gestionada por el director del Centro de Ganancias como si se tratara de su propia pequeña empresa. Un...