ASC Engineered Solutions
Irving, TX, USA
Position Title: Customer Service Representative Department: Customer Service Employment Type Full Time Location: Irving, TX - Distribution Center Workplace Type: Hybrid Compensation: $20.00 - $34.00 / hour Customer Service Representative ASC is looking for a Customer Service Representative who will ensure client satisfaction while working in cooperation with outside sales to grow existing customers. They will effectively manage their resources, and work within the policies and procedures of the company. How You Will Help Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution. Assist customers with product and service-related questions, technical issues, and account management. Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM. Collaborate...