KEMBA Financial Credit Union
Columbus, OH
Title: Lead Member Services Representative
Reports to: Branch Manager
Supervises: None
Status: Non-Exempt
Objective
The Lead Member Services Representative provides the main level of sales support and acts as a resource to the Branch Manager. This position is responsible for achieving departmental standards, sales goals, and tracking sales activity.
Duties and Responsibilities
First and foremost, responsible for taking care of members and providing consistent solutions to meet their needs.
Assumes responsibility for the effective and professional performance of Member sales and service-related functions:
Recommends products and services that assists in meeting Member's financial needs
Resolves Member issues through listening, problem solving, and offering solutions
Meets or exceeds all sales, service and productivity goals established for this position
Answers and responds to Member inquiries and questions
Performs file...