Inframark LLC
Katy, TX, USA
JOB FUNCTION/ PURPOSE The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers. RESPONSIBILITIES Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person. Fills out necessary paperwork associated with each transaction. Generates reports as needed. Refers service failure complaints to designated departments for investigation. Inputs information regarding inspections and payments. Prepares basic correspondence with customers. May be responsible for maintaining a cash drawer and processing cash payments. Other duties as assigned. Education/Experience : High School Diploma or GED and 1-year related experience. Technical : Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to...