Americold Logistics, LLC.
Atlanta, GA
Primary Responsibility: Perform activities necessary for effective and efficient collections processing, and maintain a good customer relationship. What You'll Do: • Review customer aging and identify past due items for collection purposes using both collection application software and Excel spreadsheet aging reports. • Analyze customer accounts and resolve complex billing disputes, involving the use of spreadsheets and assistance (as required) from operations and Sales. • Make collection calls and send emails and/or letters to delinquent accounts. • Prepare documentation for warehouse liens as directed. • Work with third-party collection agencies as directed by management. • Manage a system of follow-up that assures all delinquent items are resolved according to department goals. • Contact facilities for back-up documentation as needed. • Provide necessary documentation to the customer to facilitate prompt payments. • Investigate and resolve overpayments and deductions on...