Inframark LLC
Jersey Village, TX, USA
Position Summary The Billing Representative I provides front‑line customer care and billing support for Inframark‑served communities. This role handles inbound calls and tickets, processes payments and adjustments under guidance, resolves routine billing questions, and updates customer accounts in the CIS to ensure accurate, timely bills. Key Responsibilities Answer inbound calls/emails/chats; authenticate customers and document interactions in CRM/CIS. Process payments, set up autopay, and provide balance/usage information per policy. Submit and track service requests (re‑reads, move‑in/move‑out, start/stop, leaks) and simple billing adjustments for approval. Research routine bill questions (read dates, rates, late fees) using SOPs and knowledgebase; escalate as needed. Update account profiles, mailing addresses, exemptions, and contact preferences; maintain accurate notes. Meet or exceed KPIs (FCR, QA score, adherence, AHT) and participate in coaching and...