CALIBRE Systems Inc
Alexandria, VA, USA
IT Service Desk Manager (CRM) FCA 5232-585
CALIBRE, an employee-owned Management Consulting and Digital Transformation Company, is looking for a highly motivated Service Desk Manager to join our team supporting a Federal client. The CRM serves as the local primary point of contact for the assigned Customer (7th Signal) on site. Coordinates AESD support provided to the AESD Customer and associated end users.
ACTIVE SECRET CLEARANCE REQUIRED.
Essential Functions
Liaison between service desk operations and supported organizations for issues related to customer satisfaction, service desk ticket failures, updates to process/policy changes, and service impacts
Review tickets to ensure consistency in documentation to standards
Actively participate and lead customer status calls
Conduct periodic On-Site visits with supported organizations and service desk (when requested)
Communicate action plans to customer base during outages or...