Genie
Lewisville, TX, USA
Scope/Responsibilities: • A strong passion for customers. • Excellent interpersonal and communication skills. • Assist our consumers by providing product programming/setup/troubleshooting assistance via telephone and/or chat support. • Re-route customers to other areas of support and departments based on product inquiries. • Educate customers on cost effective and correct use of our products. • Search for ways to improve customer service by asking probing questions to accurately identify what customer is trying to achieve. • Resolve customer concerns raised during installation, operation, maintenance, or product application/compatibility matters. • Provide troubleshooting of residential operators with malfunctioning electro/mechanical equipment or software applications to recommend corrective action. • Participate in testing with internal IT support to provide feedback on internal systems. • Respond to customer inquiries and/or complaints regarding the...