2 asset protection specialist jobs found

POSITION DESCRIPTION: MEMBER SUPPORT SPECIALIST   Department :      MEMBER SUPPORT Classification:    Non-Exempt  Reports to:         Member Support Manager                                      GENERAL DESCRIPTION:  As a Member Support Specialist, based out of our South Charlotte location, you will use your persuasive personality to make a positive impact on our members via phone, email and or cobrowsing. You will perform an extensive range of banking center activities, including but not limited to processing transactions, initiating disputes, act as an advisor to our members by educating them on the products and services available to fit their needs while contributing to the financial growth of the credit union.        ESSENTIAL FUNCTIONS:  Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change:   Achieving production standards (measured...

JOB DESCRIPTION Primary purpose: Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. May require an associate degree or its equivalent. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 4-6 years of related experience. Minimum requirements: Education: Bachelor degree from an accredited institution in Computer Science,...