Canon U.S.A., Inc.
Burlington, NJ
Client Service Representative III - Transactional Mail & Print Operations US-NJ-Burlington Job ID: 34597 Type: Full-Time # of Openings: 1 Category: Office Services CUSA Burlington Office About the Role Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. - Responsible for communicating and training team in changes to workflow or...