Liquid Env Solutions of Texas
Irving, TX, USA
POSITION DESCRIPTION
Position Overview:
The Collections Analyst is responsible for managing customer accounts to mitigate credit risk, drive timely payment, and resolve complex billing and service disputes. This role requires extensive cross-functional collaboration, detailed account research across multiple systems, and frequent customer interaction to maintain positive relationships while ensuring compliance with company credit and collections policies.
Essential Functions:
Credit Risk & Account Management
Analyze and monitor customer accounts to assess credit risk and determine when credit holds are required.
Place and manage credit holds at the individual service-location level, including canceling scheduled services as needed.
Prepare delinquent accounts for placement with outside collection agencies and manage ongoing communication, documentation requests, and account removals.
Collections & Payments
Conduct outbound collection...