Carle Health
Champaign, IL, USA
Overview:
The Self Pay Collector 2 is proficient in Self Pay Collector 1 responsibilities. This role focuses on managing complex self-pay accounts, resolving escalated patient billing issues, and ensuring timely and effective collection of outstanding balances. Assists with general self-pay related questions and communicates workflow well with the entire team.
Responsibilities:
Must be able to perform essential job functions of Self Pay Collector 1.
Handles complex correspondence and advanced level work queues such as but not limited to Segmentation with Payment, aged accounts, and high dollar receivables.
Handles escalated problem accounts.
Identifies system issues to initiate project requests for process improvements and system optimization.
Accountable for assisting patients with the Carle Financial Assistance application through Experian when necessary.
Collaborate with internal departments (billing, customer service, financial counseling) to resolve account discrepancies....