TransCore, LP
Orlando, FL, USA
TransCore (TRN), a subsidiary of ST Engineering, is hiring an Associate Product Support Representative to join our team in Orlando, Florida. Summary: Dedicated contract Product Support Representative, 24/7 operation. Provide customer service support, product support, via telephone, fax, online chat, and email for TransCore products and services. Manage customer information, provide account retention, and troubleshoot customer problems. Documents customer problems for customers in the Maintenance Online Management System (MOMS) and the help desk application. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards. Required Skills: PC literate; Windows, Microsoft Office, Troubleshooting skills, Customer service, good writing and verbal skills, data entry, communication, and mechanical skills, Shift work will be required based on operational needs. Able and willing to work in the 1st, 2nd or 3rd...