Park Place Technologies
Highland Heights, OH
Client Onboarding Manager
The onboarding manager is a key role within the Client Services team, focused on ensuring the successful transition of new customers into our services. The role encompasses end-to-end project management responsibilities from initial customer engagement through to final delivery and handoff. The onboarding Manager is tasked with overseeing all aspects of the customer onboarding process, ensuring that projects are completed within agreed timelines and any customer issues or concerns are addressed promptly and effectively.
What you’ll be doing:
Lead the onboarding process for new customers, ensuring a smooth transition and adherence to agreed timelines. Collaborate with various internal teams to facilitate this process.
Take full ownership of the onboarding project, including planning, execution, monitoring, and successful handoff to support teams. Ensure project objectives are met while managing customer expectations.
Identify, escalate,...