Deckers Outdoor Corporation
Broomfield, CO, USA
Job Title: Territory Representative II Reports to: Brand Manager The Role The Territory Representative is a compassionate solution finder with excellent listening skills. The Territory Representative will support the customer experience department by delivering an elevated customer service experience while providing problem-solving skills for inquiries from assigned sales accounts to resolve customers' concerns such as product knowledge, pricing, order placement, returns and shipping questions. A strong candidate for the role is able to maintain a positive outlook while providing quick resolutions to meet customers' needs. Your Impact The primary functions of this role, include but are not limited to: Answer inbound calls from dealers, sales representatives and in-house departments in order to assist and research various questions in a timely manner Process orders, returns, modifications, credit memos and debit memos for dealers and sales representatives...