River City Bank
Sacramento, CA
River City Bank Sacramento, CA Description:
Responds to and resolves routine telephone calls from clients and bank employees concerning client accounts and client account-related services in accordance with established policies, procedures and service quality standards. Maintains knowledge of Bank products and services to seek opportunities to attract, retain and expand client relationships. * Candidates for this role must reside in the Sacramento, CA area.* Essential Functions Maintains knowledge of Bank products and services in order to responds to client phone inquiries. Interprets and explains bank charges, policies, procedures, special programs, rates and initiates appropriate transactions to satisfy client requests. Resolves routine client service issues in a timely manner. Reviews issues, performs research, and initiates resolutions within established guidelines. Informs clients on cause of problems and explains corrective actions being taken....