TransCore, LP
Dover, DE, USA
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Associate QA Specialist to join our Customer Service team in Dover, Delaware. Job Summary: Supports adherence to performance standards and quality measures by providing QA support to the Customer Service Center. Responsible for monitoring calls and auditing accounts/reports and contributing to the development, implementation, and modification of training programs to ensure maximum effectiveness of call center/customer service personnel. Essential Duties and Responsibilities include but are not limited to the following: Quality Assurance Assist in monitoring calls for quality and provide QA results to supervisors. Audit a variety of accounts and reports to ensure compliance and accuracy. Develop audit procedures; track and report results to management staff. Make recommendations to management the areas requiring additional training based upon audit findings. Assist in preparing monthly...