Intergraph Corporation
Madison, AL
Job title: Software Consultant Location: Madison, Alabama-USA Req ID: 3181 Workplace Type: Remote Job Description: Responsibilities Provide our customers with world-class support when they experience issues with our products. Ability to work with empathy and sense of urgency to deliver solutions to meet customer needs. Support is available 24x7x365,( 3rd shift US ). which involves working in shifts and on-call rotations on weekends and holidays. Proactively manage a queue of support cases. Identify, troubleshoot, and quickly resolve technical issues via Teams, e-mail, and phone Maintain a high level of professionalism with customers and work to establish yourself as a trusted advisor to our customer base. Document all customer interactions, including details of reported issues, inquiries, actions taken, and next steps. Devise, design, and validate potential solutions for customers. Collaborate cross-functionally with professional services, customer...