$126,000 - $138,000 yearly
Popular Bank
New York, NY, USA
Position Title: Senior Business Analyst - VOC Date: Jan 5, 2026 Location: New York, NY, US, 10004 Company: Popular Bank Sales Enablement & Marketing Operations Popular Bank is seeking an analytical, detail-oriented, and proactive Senior Business Analyst to help lead our enterprise Voice of Customer program. This individual will play a critical role in transforming customer feedback into actionable insights through comprehensive root cause analysis, data extraction, and cross-functional collaboration. In this position, you will: Lead root cause analysis of customer feedback, identifying trends, patterns, and systemic issues to drive organizational improvements. Extract, aggregate, and analyze customer feedback data from multiple sources including Monday.com boards, CRM systems, and various data repositories. Partner with stakeholders across Compliance, Operations, Technology, and Product Business Units to gather context and validate findings. Build...