Welia Health
Mora, MN
Department: Eye Clinic
Reports To: Patient Access Manager
SUMMARY
Registers, verifies patient information, instructs, directs and schedules patients and visitors. Demonstrates positive customer service and quality commitment skills through timely and courteous assistance of all phone calls and walk-in visitors to the clinic. Serves as liaison between patient and medical support staff. Perform a variety of eye tests and verifies orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Pre-registers patients by collecting current patient demographics and insurance information.
Schedules patient appointments following site or providers scheduling protocol. Verifies and updates patient demographics and insurance information. Notifies patients of pertinent visit information i.e.; co-pay reminders, clinic directions and appropriate check-in times.
Greets and checks-in patients....