University of Houston
Houston, TX, USA
Department : Student Housing & Res Life Salary : $20.67-$23.51 Description : Provide guidance and leadership of a residential service desk to ensure consistent quality of customer service is provided to all residents and visitors in accordance with Student Housing & Residential Life standards. Receives and responds to the more difficult customer inquiries and complaints. Investigates and researches complaints and participates in negotiating solutions. Conducts proactive customer services activities, and residential desk department related administrative work. 1. Supervise residential service desk operations by completing important daily tasks and assist with department desk related functions such as room assignments, key audits, and process paperwork. 2. Assign and instruct front desk student staff in details of work and monitor desk traffic. 3. Resolve customer complaints by conducting thorough research of situation and the most effective resolutions. 4. Prepare...