Hospice of Michigan
MI, USA
Business Operations Assistant Job Summary: The Business Operations Assistant supports hospice clinical teams through efficient management of administrative, regulatory, and documentation processes. This position ensures the seamless operation of clinical workflows by accurately documenting communications, managing critical data within the electronic health record (EHR), and coordinating with internal and external stakeholders to maintain compliance with hospice regulatory standards. The assistant serves as a vital link between patients, families, providers, and interdisciplinary teams, handling sensitive information with professionalism and discretion.
Essential Functions:
Interacts with patients/families/caregivers and employees in a courteous and professional manner.
Accurately documents all telephone calls in computer-based system in a timely manner.
Exercises a high level of critical thinking/decision making to maximize the use of...