Carter Bankshares
Martinsville, VA, USA
SUMMARY : The Bank Help Desk Analyst supports retail and back office departments with the core financial and banking applications used in the bank and reports change/enhancement requests to the Bank Help Desk Supervisor for further research. This position also assists retail branches with customers who have debit card transaction questions/issues and online/mobile banking administration needs and navigation. ESSENTIAL JOB FUNCTIONS : Communicates with branches and departments through telephone and email Answers questions and offers advice and assistance to branch/department personnel regarding core applications such as DNA, Nautilus and Carter on the Go Admin Provides assistance to branches about debit card transactions using Client Central Provides assistance to branches in regard to Admin access of Carter on the Go and PartnerCare Tracks all call inquiries and details according to established Bank Help Desk policies and procedures Reports...