Auburn Community Hospital
Auburn, NY
Medical Receptionist
Position Summary:
The Receptionist is responsible for managing front desk operations, including greeting patients, verifying insurance, scheduling appointments, and providing excellent customer service. This role ensures smooth office operations by handling phone calls, patient inquiries, and supporting administrative tasks.
General Responsibilities
Greet patients, verify/update insurance and personal information, and collect co-pays.
Answer calls, direct inquiries, and document messages in the system.
Schedule and reschedule appointments, including referrals and tests.
Ensure provider schedules are filled and manage incoming faxes/documents.
Provide coverage for special office hours (e.g., Saturday clinics).
Process medical records requests and handle insurance referrals/authorizations.
Provide patients with clinical summaries, manage daily cash and deposits.
Maintain a clean and organized work area and patient...