Gregory Poole Equipment Company
Raleigh, NC, USA
PRIMARY FUNCTION : This position is responsible for performing clerical duties to ensure correct billing to customers, correct accounts payable and receivable, to maintain work orders, compile and deliver monthly reports, and to maintain good customer relations by handling customer inquiries and concerns. Bilingual (Spanish/English) skills are preferred but not required. ESSENTIAL DUTIES: Reviews, updates, and closes work orders. Separate work order packets and maintain work order filing system. Identify and route appropriate warranty documents to the warranty department. Answers telephone for service department routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct request, issues or concerns. Types correspondence, quotes, records, completing forms, reports, etc. Maintains department files. Review Hyster-Yale Fleet and other applicable 3rd party billed work orders for accuracy and...