Overhead Door Corporation
Cincinnati, OH
The Position This position is the main resource for scheduling CSRs using the IEX software. Responsibilities Determining staffing levels based on call volume and available resources. Coordinate and adjust employee requests/needs with our business needs. In addition, to be capable of providing support as needed for special projects and analysis of IEX data. Maintain an accurate CSR schedule and conformance database using IEX Software. Maintain database of employee schedules and phone adherence. Document through IEX and special reporting all non-conformance issues. Make decisions regarding all CSR scheduling, both on a standard scheduling level and on a day-to-day basis. Provide administrative assistance to Manager as needed to address daily needs of department. Provide administrative assistance to Manager as needed for special projects. Determine best method(s) to resolve problems to ensure customer satisfaction and adhere to company...