Auburn Community Hospital
Auburn, NY
Front Office Coordinator
Position Summary:
The Front Office Coordinator is responsible for managing the day-to-day operations of the front office, ensuring smooth patient interactions, efficient appointment scheduling, and effective communication between patients and medical staff. This role plays a critical part in the smooth functioning of the practice, offering direct support to both patients and staff while maintaining a high standard of professionalism and organization.
Responsibilities and Duties:
Greet and welcome patients in a professional and friendly manner.
Answer and direct calls on a multi-line phone system, providing excellent customer service.
Verify patient information (e.g., insurance, demographics) and ensure system updates.
Provide patients with necessary forms, consents, and instructions.
Manage appointment scheduling and maintain an organized calendar to ensure optimal physician and patient flow.
Accurately perform...