CertaSite, LLC
Grand Rapids, MI
CertaSite, LLC ROLE OVERVIEW
Our National Account Administrative Assistant will support National Account Managers by coordinating customer requests, maintaining accurate accounts, inspection, and service information, and assisting with billing follow-up. This person will communicate professionally with customers and internal teams, manage multiple priorities, and help ensure national account services are completed accurately and on time. The ideal candidate is organized, detail-oriented, customer-focused, and able to work independently in a fast-paced environment.
WHAT YOU WILL BE DOING
National Account & Client Support
Provide administrative support to National Account Managers in servicing regional and national fire protection accounts.
Respond to customer inquiries by phone and email and provide timely, professional assistance.
Communicate inspection and service updates to customers and internal teams.
Assist with coordinating customer...