Alliance Health
Morrisville, NC
The Provider Support Line Specialist handles calls from providers and answers questions about joining the network, contracts, enrollment, billing, member information, navigating the EHR, claims submissions, authorization requests, onboarding into our network, troubleshooting various technology platforms, and NCTracks
The Provider Helpdesk is open Monday through Saturday 7AM to 6:30PM, Employee schedules may vary to cover the Helpdesk and will include working holidays.
Responsibilities & Duties
Provide coverage of the Provider Network Helpdesk phone within Department expectations
Guide providers through process of initiating credentialing during times of network expansion
Assist providers in navigating the EHR and other portal platforms
Respond to requests for information in writing and over email
Assist providers in navigating the provider handbook, the Alliance website, forms lists, and other resources...