Altera Digital Health Inc.
Springfield, MA
Corporate Programs & Client Experience Reports To: SVP of Client Success Operations and Marketing Location: Flexible (Remote or Office-Based) Travel Requirement: Up to 35- 50% Job Summary Corporate Programs is responsible for leading Altera Digital Health's enterprise-wide client engagement, client insight, and strategic client advocacy programs. Reporting to the Senior Vice President, Client Success Operations and Marketing , this role serves as a critical partner to the Vice Presidents of Client Success, Marketing, and Sales to develop and execute programs that strengthen client relationships, improve client experience, increase loyalty, and provide actionable insights that drive business decisions. This position owns Altera's key client listening and engagement initiatives, including Net Promoter Score (NPS), Client Leadership Council (CLC), client segmentation analysis, KLAS, Client Satisfaction/Class Score measurement, Post-Activation Interviews, and...