CUSTOMER CARE SPC TIER I (Non-Safety Sensitive)
$15.00 - $17.00 hourly
- MATHIS BROS OKLAHOMA CITY LLC
- Oklahoma City, OK, United States
- Aug 06, 2026
Job Description
Schedule: Requires open availability. Weekends as needed.
Pay: $15- $17
Examples of Work Performed for Customer Care Specialist:
Assisting external and internal customers for multiple locations over the phone by answering, screening, and forwarding calls in a timely manner i.e.
Giving directions, transferring call to correct department (corporate, customer service, sales, merchandising, front office, reception, etc.);
Using Storis to i.e. take payments, schedule/change deliveries, look up delivery times for external customers. Any other duties as directed by management.
Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases;
Inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels;
Follows up with factory on outstanding service orders to update status;
Works non-sellable report to eliminate items waiting on parts;
Partner with sales associates to meet and exceed customer service expectations;
Ability to organize and manage multiple priorities;
Maintain the office appearance by keeping everything neat and clean;
File the daily invoices.
Perks that come with the job as Customer Care Specialist Tier I:
Fun work environment!
Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
Paid Vacation
Employee Discounts 10%
On-site Gym!
EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in a upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening, and repetitive motion.
Heavy Work: Lifting up to 10 lbs occasionally.
Work Environment: Indoor climate controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
#NSNC123
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Pay: $15- $17
Examples of Work Performed for Customer Care Specialist:
Assisting external and internal customers for multiple locations over the phone by answering, screening, and forwarding calls in a timely manner i.e.
Giving directions, transferring call to correct department (corporate, customer service, sales, merchandising, front office, reception, etc.);
Using Storis to i.e. take payments, schedule/change deliveries, look up delivery times for external customers. Any other duties as directed by management.
Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases;
Inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels;
Follows up with factory on outstanding service orders to update status;
Works non-sellable report to eliminate items waiting on parts;
Partner with sales associates to meet and exceed customer service expectations;
Ability to organize and manage multiple priorities;
Maintain the office appearance by keeping everything neat and clean;
File the daily invoices.
Perks that come with the job as Customer Care Specialist Tier I:
Fun work environment!
Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
Paid Vacation
Employee Discounts 10%
On-site Gym!
EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in a upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening, and repetitive motion.
Heavy Work: Lifting up to 10 lbs occasionally.
Work Environment: Indoor climate controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
#NSNC123
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
About MATHIS BROS OKLAHOMA CITY LLC