Medical Assistant Team Leader
- Anna Jaques Hospital
- Burlington, Massachusetts, United States
- Jun 30, 2026
Job Description
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Team Lead Medical Assistant supports day-to-day clinical operations while serving as a mentor and a resource for Medical Assistants and other support staff. In addition to performing the full scope of MA I and MA II responsibilities, the Team Lead MA helps coordinate team workflows, reinforce training, and contribute to a positive patient and staff experience. This role collaborates closely with departmental leadership and clinical teams to ensure consistent, high-quality care.Job Description:
ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):
o Perform all MA I and MA II responsibilities, including patient rooming, clinical support, documentation, and care coordination
o Acts as a mentor and preceptor to Medical Assistants and student externs
o Serve as a team resource on clinical workflows, EMR use, and department standards
o Monitors daily patient flow and address operational challenges (e.g., delays, room availability, supply issues)
o Resolves immediate patient concerns and service recovery, escalates where and when appropriate
o Supports provider efficiency and team coordination throughout the day
o Assists with onboarding, training, and reinforcing a positive patient experience, quality and safety protocols
o Liaise with managers and clinical teams to address issues and improve workflows
o Participates in or leads small-scale projects, quality initiatives, or workflow optimization efforts
o Reinforce clinical protocols, infection control practices, and departmental policies
o Helps support staff scheduling and float coverage as needed
Qualifications
Education
o High school diploma or GED required
o Completion of an accredited Medical Assistant training program preferred
Experience
o Minimum 3 years of Medical Assistant experience required or associate’s degree or higher in lieu of Medical Assistant experience
o Prior experience supporting clinical teams or projects strongly preferred
o Licensure, Certification, Registration
o Basic Life Support (BLS) certification required within 6 months of hire
o Medical Assistant Certification preferred
Skills, Knowledge & Abilities
o Proven ability to mentor, train, and support peers in clinical settings
o Strong organizational and problem-solving skills; ability to respond to day-to-day challenges
o Proficient with EMR systems, clinical protocols, and patient flow best practices
o Excellent communication, teamwork, and customer service skills
o Knowledge of medical terminology, infection control, and compliance standards
Pay Range:
$23.15 - $31.16The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Anna Jaques Hospital is a 123 bed community hospital serving 17 cities and towns in the Merrimack Valley . The hospital offers a wide range of acute care services to meet the needs of our growing patient population including inpatient and outpatient surgery in fully digitized computerized operating room suites, cardiology including echocardiography and a cardiac cath lab, comprehensive cancer services, orthopedics, nuclear medicine, laboratory, noninvasive vascular lab, joint replacement program and birth center.
Programs include the number one wound center in the nation, a primary stroke service, and Level III Trauma Center . Diagnostic imaging services for patients include MRI, CT, PET, and the PACS digital x-ray system. In addition, we are one of only three healthcare communities to be selected for the pilot Massachusetts e-Health Collaborative. Due to the dedication of our physicians, we are one of the first communities in Massachusetts to implement electronic health records, system-wide, for the safety of our patients.
Awards
The hospitals Non Invasive Vascular laboratory was accredited by the Intersocietal Commission for the Accreditation of Vascular Laboratories (ICAVL).
For the second year in a row, the American Association for Respiratory Care awarded the hospital its Quality Respiratory Care Recognition. The hospital had no ventilator acquired pneumonia cases during the last year.
The Wound Healing & Hyperbaric Center is the only such center to receive full accreditation from the Undersea and Hyperbaric Medical Society (UHMS) in Massachusetts .
The hospital is accredited by The Joint Commission, an organization that surveys and rates the performance of hospitals at least every three years. The Joint Commission Dedicated, good employees are one of your strengths. You have a lot to be proud of.