Customer Returns Clerk

At Fort Wayne Metals, we specialize in producing top-quality wires, cables, and assemblies designed to enhance and safeguard lives. Our products are used in everything from our customers’ stents and surgical robots to aircraft and automobiles. At our essence, we are thinkers, innovators, and problem solvers, leveraging our knowledge of materials to create customized solutions for our customers.

Join us in our dedication to making a tangible impact through our advanced materials and superior products.

This position will be posted until 6/15. 

The Customer Returns Clerk will utilize FWM’s ERP system to record all incoming customer return shipments and ensure all returned goods are appropriate in quantity, document returned material identification and findings, update Return Material Authorization (RMA) records, initiate customer credits, and forward returned material and information to appropriate department for further analysis.

Education & Experience Requirements

• High school diploma or equivalency required.
• 1 – 2 years’ experience in ERP Inventory Records and Transactions within a production/manufacturing environment is preferred.
• At least one year of experience in a FWM Inspection department desired.

Job Responsibilities

• Examine and unpack incoming customer returns.
• Count, weigh, or measure each item returned. Reconcile quantities returned with that of the return’s forms and documents.
• Perform preliminary inspection of returned material to verify customer complaint, and record product identification and inspection results in the complaint record within the complaint documentation system.
• Provide insight within the complaint record regarding the cause of insufficient wire quality if provided adequate information.
• Work with Customer Service and Quality Departments to troubleshoot any discrepancies.
• Record all returned product in the ERP system.
• Determine and verify credit dollar amount that will be issued to customer. Notify finance to issue credit to customer. Notify appropriate MRB individuals to sign off on credit, then notify finance to issue credit.
• Determine appropriate department to receive return and ensure safe delivery of product.
• Ensure customer satisfaction through handling of product returns.
• Adhere to and comply with corporate standards and procedures in handling customer returns.
• Safely operate material handling equipment to move materials to and from storage and departments.
• Keep assigned work and storage areas clean and organized.
• Perform other duties as requested by management.

Skills Needed

• ERP system experience preferred.
• Ability to take initiative and make decisions.
• Proficient in Microsoft Office.
• Work with minimal supervision.
• Strong oral and written communication skills.
• Attention to detail and desire for quality work.
• Flexible and adaptable.
• Customer service/team oriented.

Working Conditions & Physical Requirements

• Fast-paced production environment.
• Work hours consist of 40 hours per week.
• Overtime may sometimes be required.
• Standing, walking, lifting, and bending some of shift.
• Average weights in production range from 10-25 lbs. Maximum weights may exceed 75-80 lbs. on occasion.
• May be required to perform work above shoulder height.
• Frequent bending, twisting, lifting, and squatting.

Benefits & Wellness Resources

The health and wellbeing of Fort Wayne Metals is a critical part of our culture. In addition to offering medical, dental, vision, life, and disability insurance options to suit your needs, we’d like to share some of the other fundamental resources that make Fort Wayne Metals a premier place to work:

Physical Wellness

• Parkview Wellness Coach
  • Ready to assist with your physical and nutritional wellness needs.
• Gym Facilities
  • 4 onsite gym locations as well as discounts for regional gym facilities
• Health Challenges
  • From pickleball tournaments, sponsored races and sports leagues, to participating in the YMCA’s Corporate Challenge, we have a variety of fun ways to stay active.

Mental Wellness

• When You Need to Talk
  • 5 sessions of counseling are available to you and all members of your immediate household at no cost.
• Relaxing Time-Off
  • Qualify for Paid Time Off and Holiday Pay on your first day of employment.

Social Wellness

•  Epic Events
  • From TinCaps Night to family days at the zoo, we offer multiple activities throughout the year for employees and their families.
• Employee Resource Group
  • A voluntary, employee-led group formed to bring employees together and centered around a common interest or identity.

Professional Wellness

• Grow Your Career
  • We offer many opportunities to continue your development and growth.
• Performance Feedback
  • Receive regular and constructive feedback from your manager and peers to help you grow and improve.

Financial Wellness

• Annual Profit Sharing & 401k matching
  • Dropping dollars into your 401k. When you contribute 7%, we’ll contribute 3.5%.
• Quarterly Bonus
  • When we perform well, everyone benefits! Receive discretionary bonuses each quarter based on company performance.
• Tuition Reimbursement
  • Getting your first degree? Great! Whatever your major, we’ll help pick up the tab!
• Your Money Line
  • Employer-provided 1:1 financial guidance, education, & tools – so you can stress less about money and enjoy greater stability & confidence.