Bi-Lingual Auto Title Specialist

Bi-Lingual Auto Title Specialist

Company

Yield Solutions Group is a premier US provider of aggregated lender auto-refinancing through our consumer engagement entity, RefiJet. YSG & RefiJet provides a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify.

We are based in beautiful offices in Centennial.

Person Summary

You must be fluent in both English and Spanish and have a good understanding of vehicle titles however, equally important is that you are detail oriented, articulate, happy to use the phone when needed and be able to be patient yet have perseverance with difficult clients. Good communication skills both verbal and written are a must.

Key Responsibilities

• Tax and title estimates - using various tools, gather the information necessary to quickly provide an accurate estimate of tax and title when requested
• Creating orders in an online environment for title work processing
• Routinely calling banks to determine why there is no title received following a payoff sent.
• Opening mail, sorting, and documenting incoming titles.
• Noting and staging system records.
• Forwarding titles and appropriate documentation to title processing vendors.
• Follow up and title problem resolution; including calls/emails with customers, banks, title processing vendors, and DMV.

Skills and Knowledge

• Fluent in Spanish and English
• Great work ethic
• Ability to multi-task
• Friendly personality
• Computer proficiency
• Phone and email etiquette are crucial to maintaining internal and external relationships.
• Understanding of the importance of compliance in protecting the sensitive and/or personal information of the customer, lender, and company

Experience:

• Previous experience of processing vehicle titles, at the DMV; a dealership; a bank/credit union or a finance company

What we offer:

A base salary commensurate with your experience.

Overtime

A Bonus paid monthly

Great Benefit package including:

• Health, Dental and Vision Insurance
• Life Insurance

Paid Time Off

Full training

True potential for advancement, we always endeavor to promote from within.