Customer Service Representative - Leach Animal Hospital
- Encore Vet Group
- Mashpee, Massachusetts, United States
- May 01, 2026
Job Description
Be the first smile they see. The voice they trust. The heart of our front desk.
At Leach Animal Hospital, we’re more than just a veterinary clinic, we’re a team that leads with compassion, connection, and care. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk. We’re a well-established, fast-paced hospital with deep roots in our community and a commitment to delivering progressive, high-quality care. If you're looking to join a team where collaboration, support, and fun go hand-in-hand with exceptional medicine, you’ve found the right place.- Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
- Loyal Clients, Lasting Bonds - Our clients trust us because we take the time to listen, educate, and care. We’ve built strong, lasting relationships in Mashpee by putting pets and their people first.
- Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.
- Greeting clients with warmth and professionalism, in person and on the phone.
- Scheduling appointments and managing daily workflow.
- Answering questions and providing clear, compassionate client education.
- Maintaining accurate records and updating patient files.
- Supporting the veterinary team with communication and coordination.
- Processing payments and checking clients in and out.
- Helping to ensure a calm, organized, and welcoming lobby experience.
Have 2+ years of veterinary client service experience
- A people person who loves to create great experiences from the first phone call to the final tail wag.
- Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
- A master multitasker who stays cool and kind even during the busiest times.
- Tech-savvy and confident navigating digital systems and patient charts.
- Calm, clear, and compassionate, especially when pet parents are stressed.
- Eager to grow your skills in a hospital that values professional development and team culture.
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match
Want to work somewhere you can grow, belong, and be part of something special? Apply today!
Check us out here: www.leachanimalhospital.com
Leach Animal Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.