JOB SUMMARY
The Neuro-Ortho- Rehab Operations Manager at North Mississippi Health Services has a multi-faceted role that supports the full-service line and reports directly to the Administrator. The role has procedural, operational and administrative responsibilities. This position identifies opportunities for consistency, standardization, and clerical performance improvement, building recommendations for change management and implementation solutions to achieve stronger operational performance and improved patient experience. This role requires critical thinking, strong analytical, organizational, and communication skills to optimize and design workflows, generate reporting, deliver front desk and/or clerical trainings, and foster operational system minded-ness within the service line driving improved processes and enhanced patient care.
JOB
FUNCTIONS
JOB FUNCTIONS
• Serves as a resource person for all departments, collaborating with Practice Managers and Directors within the service line while exhibiting strong analytical thinking and autonomy without the need for oversight.
• Oversees procedural, operational and administrative functions as they pertain to the Neuro/Ortho/Rehab service line, which may include, purchasing, tele-communications, CISCO phone systems, marketing, NRC (patient experience), scorecards, Business Development, payroll, scheduling, interviewing and hiring, EPIC updates, internal communications, being update on all CMS requirements, on-boarding of new outreach clinics, accredidations and certifications.
• Manages OneDrive activity for the service line, including scorecards, shared folders, and NOR Governance Council documentation.
• Identifies and communicates practice or department workflow or system challenges that impede the ability to effectively manage registration/check in/check out/customer service/referral functions with the service line. Proactively provides recommended solutions to improve performance in alignment with NMHS Best Practices.
• Directs procedural execution and operational alignment for newly introduced policies and procedures across the service line.
• Uses training, related materials and assessments to communicate the appropriate NMHS policies and processes to facilitate changing employee actions, reducing errors and increasing workflow efficiency when needed, providing training and in-services to service line professionals and clerical staff.
• Demonstrates advanced proficiency in EPIC reporting, including charge reconciliation, DAR, and related metrics. Providing monthly summaries and preliminary reporting.
• Monitors, without oversight, insurance updates through CMS and other sources; communicates changes and EPIC-related issues to coordinators and managers across the service line.
• Participates in Service Line Leadership strategic planning.
• Maintains strict confidentiality.
Regulation: