Dispatch Supervisor

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Supervisor, Dispatch, provides leadership and support to the dispatch center as well as supports operational needs as communicated by the Director of Operations.

EEO/AA/Disability/Veteran

• 1. Dispatch
  • 1.1 Supervisor daily dispatch operations, ensuring timely and efficient dispatch resources. Monitor and manage the dispatch center performance to ensure adherence to protocols and responses. Produce and maintain reports and dashboards utilizing clarity for real time monitoring Maintain and update resource templates to reflect changing daily needs. Investigates issues by proficiently utilizing CAD software (currently Logis IDS) and prepares recommendations based on findings. Mastery level understanding of CAD (currently Logis IDS) to support day-to-day dispatch operations and make the most effective decisions to support both the dispatchers and the operation. Collaborate with the Call Taking and Billing teams to ensure smooth flow of calls through the system. Provide troubleshooting for Logis IDS and MDT tablets. Must have the ability to function as the primary dispatcher should the need arise. Function as the primary trainer for new hires. Operational understanding and basic proficiency of the following software platforms: ESO, Logis Billing, Nexgen & StatCall.
• 2. Scheduling
  • 2.1 Maintain the schedule for direct reports and ensure staff maintain relevant certifications. Function as the back up to the primary scheduler (Admin Assistant).

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

Two (2) years of related experience and/or training, or equivalent combination of education and experience desired. Previous healthcare work, supervision, and familiarity/proficiency of Logis IDS and ESO are desirable.

LICENSURE

Must maintain Connecticut EMT license, current CPR card, EMD certification, valid Driver 's License, and driving record in compliance with Company policy regarding insurability. Holds and maintains motor vehicle operator 's license in the state of legal residence. Free of any criminal history.

SPECIAL SKILLS

Effective verbal, written, and interpersonal communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively represent the Company when communicating to clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and draw and interpret bar graphs. Demonstrates mature and confident mannerisms necessary for reassuring patients and clients. Knowledge of primary streets/routes in the service area, some familiarity with medical facilities.

ACCOUNTABILITY  (how  this  position  is  held  accountable  for  such  as  goals  achievement,  budget  adherence,  or   other areas of accountability):

Employees are responsible and accountable for  compliance  with  workplace  policies  and  procedures  for  risk  identification, risk assessment, and risk control, identification, and reporting  of  health  and  safety  risks,  accidents,  incidents, injuries, and property damage. Employees must correctly utilize personal protective equipment.

In personal and job-related decisions and actions, consistently  demonstrates  the  values  of  integrity  (doing  the  right  thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences ), accountability (being responsible and taking action), and compassion (being empathetic).

COMPLEXITY  (describe  planning,  problem  solving,  decision  making,  creative  activity,  or   other   special   factors inherent in the responsibilities of this position):

Adaptable to perform under stress when confronted with a critical situation, should a patient emergency occur.

LICENSURE/CERTIFICATION:

Must maintain Connecticut EMT  license,  current  CPR  card,  EMD  certification,  valid  Driver 's  License,  and  driving  record  in  compliance  with  Company  policy  regarding  insurability.  Holds  and  maintains  motor  vehicle  operator 's  license in the state of legal residence. Free of any criminal history