Responsibilities:
* Create and submit all customer concessions (i.e. SNN, SMRR, etc) in effort to obtain engineering disposition on non-conforming products.
* Create accurate documentation related to non-conforming products including MRR’s and concessions.
* Maintain an organized MRB crib(s) for all non-conforming product.
* Maintain an accurate MRB log for accurate tracking of all non-conforming products moving in, out and through the plant.
* Provide accurate reporting of all costs associated with non-conforming product.
* Ensure all product released to the floor under Positive Recall are clearly identified and controlled.
* Audit MRB crib(s) to ensure consistent tracking and documentation exists.
* Assist in RCCA actions as required.
* Lead the RMA processes to ensure timely resolution of non-conforming products from Suppliers.
* Participate in 3rd Party audits as necessary.
* Maintain good housekeeping in the office and MRB areas in support of Ultra C-lean.
* Handles customer supplied product with care.
* Maintain and reinforce ORIZON’s quality standards to meet and exceed customer expectations
* Maintains safe and clean work environment; maintaining compliance with established policies and procedures
* Perform other duties as assigned by supervision.
Qualifications:
* Must have 5 years of experience working in a quality role.
* Must have excellent verbal, written and listening skills and have the ability to provide written and verbal instructions and present information clearly
* Must exhibit professionalism when communicating with superiors and subordinates.
* Must demonstrate the ability to understand and work with basic mathematical concepts
* Must be adaptable to a changing work environment, competing demands and is able to deal with frequent change, delays or unexpected events.
* Must have the ability to work independently and within a team environment.
* Must be able to capture and assimilate information quickly.
* Must be able to pay attention to detail.
* Must be able to define problems, collect data, establish facts and draw valid conclusions
* Must be discreet and able to hold sensitive information confidential.