Middlesex Savings Bank

Director of Cash Management & Payment Services US-MA-Westborough Job ID: 5689 Type: Full Time # of Openings: 1 Category: Commercial Banking - Cash Management Sales & Services Westborough Operations Center Overview The SVP, Director of Cash Management and Payment Services leads the transformation and ongoing growth of the Bank's cash management function. The role is responsible for elevating the client experience, streamlining and strengthening internal processes, and building a more efficient, deposit- and fee-generating operation aligned with the Bank's culture. This leader will build on the existing foundation, while redesigning how cash management is delivered —partnering closely across the organization to ensure a cohesive and well-executed approach. Responsibilities Department Modernization Lead a full redesign of the Cash Management department to enhance service, responsiveness, and overall efficiency. Streamline workflows and processes to...

System Support Intern US-MA-Westborough Job ID: 5699 Type: Intern # of Openings: 1 Category: IT/Operations - System Support Westborough Operations Center Overview The position of Intern will perform duties relative to their department to assist in achieving the overall goals of the Bank. The role will require some essential functions to be performed independently, however, the incumbent will often be expected to work in a team environment as well. Internship will be fully on-site in Westborough, MA Responsibilities Assist with physical asset inventory for all retail branch and back office locations. Provide first-level day-to-day phone and email support for all employee computer related requests Travel to company locations to trouble shoot, repair or replace equipment. Performs a wide variety of tasks depending on the departmental assignment. These functions may encompass providing technical or customer support, administrative responsibilities or...

Teller US-MA-Littleton Job ID: 5697 Type: Part Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Littleton Branch Overview It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with Bank objectives; and assists customers with questions, as requested. Responsibilities Customer Experience Develops an understanding of customers needs and expectations, and offers products and services that address those needs and expectations. Develops new business...

Senior Banker I US-MA-Concord Job ID: 5696 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Concord Branch Overview It is the responsibility of the Senior Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Senior Banker I promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions and problem resolution, as requested. Responsibilities Customer Experience - Develops an understanding of customers needs and expectations, and offers products and services that...

Assistant Branch Manager I US-MA-Wellesley Job ID: 5695 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Wellesley Branch Overview It is the responsibility of the Assistant Branch Manager I to represent Middlesex Savings Bank to the public and to their employees, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, development of staff, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Assistant Branch Manager I assists the Branch Manager in overseeing a small or medium size branch, ensuring that the branch functions in an effective and efficient fashion. They oversee branch staff and assist in the scheduling, coordination, and delegation of work assignments; support branch service and sales goals, conduct a wide array of customer transactions, and...

Banker Trainee, Float US-MA-Hudson Job ID: 5694 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Hudson Branch Overview It is the responsibility of the Banker Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. This position provides the training needed to acquire and develop the skills necessary to function successfully in the role of a Banker I. The training period will include a focus on both technical skills, such as the processing of transactions and opening and servicing of accounts, and on advisory skills, such as uncovering customer needs and providing information on products that meet those needs. During the training period, trainees will promote strong customer relationships as follows: conduct a wide array of customer transactions, assist customers with questions and problem resolution, and recommend products and services as...

Service Desk Technician I US-MA-Westborough Job ID: 5693 Type: Full Time # of Openings: 1 Category: IT/Operations - System Support Westborough Operations Center Overview The Service Desk Technician I's role is to provide daily phone and e-mail support for all employee computer related requests. As the first line of support, this individual will use their excellent customer service skills and computer knowledge to provide immediate solutions to technology issues or to act as the liaison with secondary support to get the issues resolved. Performs any functions, within the scope of authority and expertise and provides the highest level of service and responsiveness to customers and co-workers. Responsibilities Provide first-level day-to-day phone and email support for all employee computer related requests. Record all support calls utilizing ticketing software, questions and requests into the Information Technology call tracking system. Maintains user...

Banker I US-MA-Southborough Job ID: 5688 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Southborough Branch Overview It is the responsibility of the Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Banker I promotes strong customer relationships by conducting a wide array of customer transactions, recommending products and services as appropriate, and assisting customers with questions and problem resolution. Responsibilities Customer Experience - Develops an understanding of customers needs and expectations, and offers products and services that address those needs and expectations. Develops new business by establishing...

Director of Business Banking US-MA-Natick Job ID: 5682 Type: Full Time # of Openings: 1 Category: Commercial Banking - Business Development Natick Summer St. Administration Center Overview Plans, organizes and directs the activities of the Community Business Banking Department. Primary areas of focus include Relationship Management, Portfolio Management and Business Development. As a member of the senior management team, participates in the formulation of the Bank's policies, procedures, and objectives. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Responsibilities Oversees the development and maintenance of the Bank’s community business banking loan portfolio on a profitable basis. Works closely with group officers and department underwriter to formulate high quality credit analysis to insure appropriate risk assessment and sound asset quality....

Learning and Development Specialist II US-MA-Westborough Job ID: 5684 Type: Full Time # of Openings: 1 Category: Human Resources - Training Westborough Operations Center Overview The Learning and Development Specialist II is responsible for the development, delivery and administration of training programs including but not limited to; course design, budget, assessment, media, reporting, measurement, communications, and coaching. Provides creative and effective instruction on a diverse range of topics, ensuring consistency of training programs with Bank policy, strategy, goals, and culture. Establishes and maintains strong collaborative relationships across the Bank and represents the Bank's Service Standards. Performs any function within scope of authority and expertise to provide the highest level of service and responsiveness to internal and external customers. Responsibilities Supports the development of the department’s strategic plan and provides...

Seasonal Teller US-MA-Boxborough Job ID: 5685 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Boxborough Branch Overview It is the responsibility of the Seasonal Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Seasonal Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions, as requested. Responsibilities Customer Experience Embraces the Customer Experience, including related initiatives. Develops an understanding of customers’ needs and...