Middlesex Savings Bank

Digital Solutions Analyst US-MA-Westborough Job ID: 5802 Type: Full Time # of Openings: 1 Category: IT/Operations - Information Technology Westborough Operations Center Overview The Digital Solutions Analyst role is focused on the delivery of new digital solutions and features that expand our Bank's digital capabilities, operating under a centralized enterprise digital strategy. Working closely with senior leaders, you will help coordinate the lifecycle of new feature development from initial design through to launch, aligning tactical execution with the overarching enterprise digital strategy. A critical component of this role is uncovering user pain points by collaborating with customer-facing departments, thoroughly testing new features to ensure quality, and then executing structured handoffs to our business lines teams to ensure long-term solution availability. Responsibilities Assist in coordinating the development, testing, and deployment of new...

Banker Trainee US-MA-Westford Job ID: 5800 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Westford Branch Overview It is the responsibility of the Banker Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. This position provides the training needed to acquire and develop the skills necessary to function successfully in the role of a Banker I. The training period will include a focus on both technical skills, such as the processing of transactions and opening and servicing of accounts, and on advisory skills, such as uncovering customer needs and providing information on products that meet those needs. During the training period, trainees will promote strong customer relationships as follows: conduct a wide array of customer transactions, assist customers with questions and problem resolution, and recommend products and services as...

Teller US-MA-Framingham Job ID: 5801 Type: Part Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Framingham Nobscot Branch Overview It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with Bank objectives; and assists customers with questions, as requested. Responsibilities Customer ExperienceDevelops an understanding of customers needs and expectations, and offers products and services that address those needs and expectations. Develops new...

Loan Support Specialist I - Problem Asset Operations US-MA-Westborough Job ID: 5797 Type: Full Time # of Openings: 1 Category: Credit Administration - Credit Administration Westborough Operations Center Overview This position provides substantial technical, customer and administrative support to the Loss Mitigation and Managed Assets Departments. Candidate will need a basic understanding of loan documents, ability to resolve customer problems with additional guidance, ability to review and act upon information from delinquency reports, and work with customers to insure MSB delivers high quality service. Once trained, candidate will need to work with the loan servicing departments to insure accurate recording of payments and expenses for the department's portfolio. Candidate must always be willing to perform any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and department...

Assistant Branch Manager II US-MA-Millis Job ID: 5798 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Millis - Milliston Branch Overview It is the responsibility of the Assistant Branch Manager II to represent Middlesex Savings Bank to the public and to their employees, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, development of staff, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Assistant Branch Manager II assists the Branch Manager in overseeing a small, medium or large size branch, ensuring that the branch functions in an effective and efficient fashion. They oversee branch staff and assist in the scheduling, coordination, and delegation of work assignments; support branch service and sales goals, conduct a wide array of customer...

Contact Center Specialist I US-MA-Medway Job ID: 5793 Type: Full Time # of Openings: 1 Category: Customer Service/Support - Customer Service/Support Contact Center Overview The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone and email. The specialist is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions. Responsibilities Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means. Must possess communication skills, such as active listening, attentiveness, clarity of speech and the ability to read ones...

Branch Manager II US-MA-Worcester Job ID: 5792 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Worcester Branch Overview It is the responsibility of the Branch Manager II to represent Middlesex Savings Bank to the public and to their employees, and to promote the Bank's core values and mission. This is accomplished by focusing on the customer and employee experience, development of staff, achievement of operational excellence, focus on performance goals, solid decision making, and a commitment to the success of the Bank and of their team. A Branch Manager II manages a second, satellite office.The Branch Manager II plans, organizes, and manages branch functions as follows: manages staff and schedules, coordinates, and delegates work assignments to maximize effectiveness and efficiency; develops and supports branch service and sales goals, and assists staff in meeting said goals; conducts a wide array of customer...

Assistant Branch Manager II US-MA-Bedford Job ID: 5791 Type: Full Time # of Openings: 1 Bedford Branch Overview It is the responsibility of the Assistant Branch Manager II to represent Middlesex Savings Bank to the public and to their employees, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, development of staff, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Assistant Branch Manager II assists the Branch Manager in overseeing a small, medium or large size branch, ensuring that the branch functions in an effective and efficient fashion. They oversee branch staff and assist in the scheduling, coordination, and delegation of work assignments; support branch service and sales goals, conduct a wide array of customer transactions; and deepen customer relationships by recommending products and...