Middlesex Savings Bank

Retail Loan Servicing Assistant US-MA-Westborough Job ID: 5822 Type: Full Time # of Openings: 1 Category: Retail Lending - Retail Lending Operations Westborough Operations Center Overview Performs a variety of loan servicing and processing activities in conformance with established bank policies, procedures and objectives. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Responsibilities Sets up new loans for all Retail Loan types including construction mortgages, residential mortgages, home equity loans, collateral loans, auto loans, personal loans, and overdraft lines of credit. Performs the initial review of legal documents and setup forms for accuracy and completeness as well as performing monetary and non-monetary maintenance on all loans. Research and resolve servicing issues in support of loan officers and customers within scope of authority...

Loan Servicing Specialist II - Commercial US-MA-Westborough Job ID: 5820 Type: Full Time # of Openings: 1 Category: Loan Operations - Other Westborough Operations Center Overview Responsibilities include performing a variety of loan servicing and processing activities in conformance with established bank policies, procedures and objectives. As a member of the team, serves as a knowledgeable resource to the Commercial Loan Servicing Specialist I. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Responsibilities Set up new loans for commercial, construction mortgage, installment loans, business overdraft, Small Business and ACH lines. Perform the initial review of legal documents and setup documents in Abrigo for accuracy and completeness. Research and resolve servicing issues in support of loan officers and customers within scope of authority and expertise....

Senior Banker I US-MA-Southborough Job ID: 5819 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Southborough Branch Overview It is the responsibility of the Senior Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Senior Banker I promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions and problem resolution, as requested. Responsibilities Customer Experience - Develops an understanding of customers needs and expectations, and offers products and...

Contact Center Specialist I US-MA-Westborough Job ID: 5815 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Westborough Operations Center Overview The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone and email. The specialist is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions. Responsibilities Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means. Must possess communication skills, such as active listening, attentiveness, clarity of speech and the...

Senior Banker I US-MA-West Concord Job ID: 5816 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management West Concord Branch Overview It is the responsibility of the Senior Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Senior Banker I promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions and problem resolution, as requested. Responsibilities Customer Experience - Develops an understanding of customers needs and expectations, and offers products and...

Senior Banker I US-MA-Hudson Job ID: 5813 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Hudson Branch Overview It is the responsibility of the Senior Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Senior Banker I promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions and problem resolution, as requested. Responsibilities Customer Experience - Develops an understanding of customers needs and expectations, and offers products and services that...

Director of Enterprise Automation, AI & Analytics US-MA-Westborough Job ID: 5812 Type: Full Time # of Openings: 1 Category: IT/Operations - Business Solutions Westborough Operations Center Overview The Director of Enterprise Automation, AI & Analytics is responsible for leading enterprise-wide transformation initiatives by identifying, designing, and implementing process improvements that maximize the use of artificial intelligence (AI), robotic process automation (RPA), advanced workflow tools, SharePoint Online, and data and analytics capabilities. This role develops and executes the strategy and roadmap for the functions under the Director's leadership, aligning with the Bank's strategic objectives and overall technology direction to drive operational efficiency, strengthen customer experiences, support data-informed decision making, and advance innovation across the organization. Core responsibilities include developing and deploying intelligent...

Deposit Operations Specialist I US-MA-Westborough Job ID: 5807 Type: Full Time # of Openings: 1 Category: Operations - Deposit Servicing Westborough Operations Center Overview The Deposit Operations Specialist I performs a variety of transaction verifications and corrections, record retention and related activities in conformance with Bank policies, procedures and objectives. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Responsibilities Responsible for the accurate and timely completion of Credit References and Audit Confirmations for business accounts both small business and commercial in nature. Responsible for the proper and timely completion Account Verifications for deposit accounts. Must strictly adhere to State and Federal privacy rules regarding consumer customers. Interpret language used in authorization releases to prevent unauthorized...

Banker I US-MA-Needham Job ID: 5805 Type: Full Time # of Openings: 1 Needham Branch Overview It is the responsibility of the Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Banker I promotes strong customer relationships by conducting a wide array of customer transactions, recommending products and services as appropriate, and assisting customers with questions and problem resolution. Responsibilities Customer Experience - Develops an understanding of customers needs and expectations, and offers products and services that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business...

Business Banking Lending Operations Manager US-MA-Natick Job ID: 5809 Type: Full Time # of Openings: 1 Category: Commercial Banking - Community Business Banking Natick Summer St. Administration Center Overview This comprehensive role will be responsible for direct management of the Business Banking Operations team who support all operational functions for the Business Banking lending team. Responsibilities include acting as an administrator for Laser-Pro loan documentation system and Abrigo loan system while managing other vendor relationships such as Dunn and Bradstreet and Experian. Active Commercial Loan Officer provides superior relationship and portfolio management for a small commercial loan portfolio. Develops new loan opportunities from both new and existing customers, initiates business development activities and creates market visibility through the development of a productive outside referral network. Responsibilities Manages the Business Banking...

Digital Solutions Analyst US-MA-Westborough Job ID: 5802 Type: Full Time # of Openings: 1 Category: IT/Operations - Information Technology Westborough Operations Center Overview The Digital Solutions Analyst role is focused on the delivery of new digital solutions and features that expand our Bank's digital capabilities, operating under a centralized enterprise digital strategy. Working closely with senior leaders, you will help coordinate the lifecycle of new feature development from initial design through to launch, aligning tactical execution with the overarching enterprise digital strategy. A critical component of this role is uncovering user pain points by collaborating with customer-facing departments, thoroughly testing new features to ensure quality, and then executing structured handoffs to our business lines teams to ensure long-term solution availability. Responsibilities Assist in coordinating the development, testing, and deployment of new...

Banker Trainee US-MA-Westford Job ID: 5800 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Westford Branch Overview It is the responsibility of the Banker Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. This position provides the training needed to acquire and develop the skills necessary to function successfully in the role of a Banker I. The training period will include a focus on both technical skills, such as the processing of transactions and opening and servicing of accounts, and on advisory skills, such as uncovering customer needs and providing information on products that meet those needs. During the training period, trainees will promote strong customer relationships as follows: conduct a wide array of customer transactions, assist customers with questions and problem resolution, and recommend products and services as...

Teller US-MA-Framingham Job ID: 5801 Type: Part Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Framingham Nobscot Branch Overview It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with Bank objectives; and assists customers with questions, as requested. Responsibilities Customer ExperienceDevelops an understanding of customers needs and expectations, and offers products and services that address those needs and expectations. Develops new...