Gregory Poole Equipment Company

SITECH PRIMARY FUNCTION Provides various support activities for the Construction Sales Department, including, but not limited to, preparing customer invoices for billing, customer sales coordination, accounting functions, purchasing, and various administrative office activities ESSENTIAL DUTIES: ACCOUNTING Verifies and approves vendor invoices for accuracy. Reviews documentation on all sales prior to invoicing customers to ensure correctness of invoices, credits, and that all required information is submitted. Track work tool inventory. SALES COORDINATION Work closely with salesperson to ensure accuracy of orders and keep them informed of status of their orders. Maintain communication with customers as to the status of their orders. Provide GPAX Sales updates. Quote and call on customers as needed. MISCELLANEOUS ASSIGNMENTS Perform various office functions such as mail distribution, copying, faxing, issuing purchase orders Maintains and...

Primary Function The Technology Products Engineer II supports and maintains technology equipment for the heavy earthmoving and mining industries while ensuring customer support agreements are executed professionally through scheduled maintenance, repair, and training. This role is responsible to build strong relationships with operational and management personnel, assist account managers and product support teams with the promotion and adoption of CAT, Trimble, and related technology products, and help drive efficiency and market growth. The position represents SITECH Precision and Gregory Poole as industry leaders through technical expertise, teamwork, and professionalism. Essential Duties Customer Support and Technology Service Provide technical support for CAT, Trimble, and related technology systems Perform advanced troubleshooting of digital and analog electronic components, electrical wiring, mechanical systems, and wireless networks Assist with...

PRIMARY FUNCTION: This position is responsible for the quoting and scheduling of all Shop repair jobs in an efficient and professional manner to the technicians while providing technical support through prompt accurate and courteous communications to all Internal Technicians and External Customers to achieve the best customer satisfaction possible. (Bilingual English/Spanish Preferred) ESSENTIAL DUTIES Customer Service Accepts and coordinates customer inquiries and requests (phone, walk-in or mail) for machine repair/service. Utilize a Visual format to schedule all repairs by Shop Service Technicians providing assignment and direction to ensure efficiency, quality, and timeliness in meeting customer commitments. Advise your Group Leader of any significant activity or potential customer concerns, major shifts in workloads, or time delays. Monitor the status of ongoing jobs to provide the following communications: Obtain approval for additional repairs...

PRIMARY FUNCTION : Administers the established company credit, collection, and customer service policies and procedures for an assigned territory or designated block of customer accounts. Bilingual (Spanish/English) skills are preferred but not required. ESSENTIAL DUTIES: A. Maintains responsibility for applying the company's credit and collection policies, practices, and procedures to the credit requirements of accounts in an assigned territory of the company, within specified dollar limits or normal credit lines. B. Carries out the established program for the follow-up and collection of accounts receivable. Time Spent = 70% - Maintains controls of all assigned accounts receivable. - Personally handles collections or takes other action as required. - Discusses delinquent accounts with Credit Manager and sales personnel. - Calls on customers with sales personnel to assist in arranging special repayment schedules. - Refers unusual or difficult collection...

PRIMARY FUNCTION: Provides senior administration leadership by coaching and guiding others, as well as, performing warranty compliance responsibilities in four key areas Extended Service Contracts, Warranty Training, Warranty Accounting and Warranty Analyst activities. The overall goal is to utilize established policies and procedures to assure maximum recovery of warranty revenue. NATURE AND SCOPE: I. Extended Service Contracts - Estimated Time Spent = Tracks all products that Construction sells and services that are OEM supported and ESC applied. Reviews and enters ESC submissions from sales and service. Pro-actively contacts customers through mailings or calls offering ESC coverage for their equipment. Updates machine POP data with ESC information. Reconciliation of Caterpillar and GPPS ESC accounts II. Warranty Training -Estimated Time Spent = ~ 15% Facilitates warranty training group classes for technicians, service clerks and service managers. Conducts...

PRIMARY FUNCTION : Repair, rebuild and test Caterpillar components; primarily engines, transmissions and torque converters following established procedures and guidelines. This is a second shift position: Mon-Thurs 14:00-00:30 ESSENTIAL DUTIES: Perform quality diagnosis, disassembly, inspection, repair/rebuild, and reassembly of components (engine, transmission, torque converter) using CAT specs and procedures. This may include failure analysis as required. Perform dynamometer and bench tests using CAT specs. Complete all required paperwork or electronic data entry in an accurate and timely manner. This may include service reports, daily time entry, warranty, or core information, etc. Maintain and utilize work areas, tools, and equipment to promote a clean and safe environment. Comply with established safety rules and regulations, including the proper use of PPE. Effectively participates as part of the team; leading and assisting where appropriate and...

Primary Function Responsible for the overall growth, operational performance, team development, and customer experience of the Hydraulic Cylinder Shop, Hydraulic Pump Shop, and Hydraulic Product Support Sales Team. Serves as the primary liaison between the Raleigh Service Department, customers, and internal departments while promoting safe work practices, operational efficiency, financial performance, and excellent workmanship. Essential Duties Financial and Operational Performance Monitor expenses, financial reports, profitability, and service revenue for assigned hydraulic operations Control labor and parts costs across shop and field operations to meet profit objectives Prepare and manage annual budgets, capital expenditure requests, and operational objectives Monitor work order activity to ensure timely , accurate invoicing and closure Customer Experience and Business Relationships Serve as the primary liaison between customers, service,...

PRIMARY FUNCTION : The primary function of this position is to independently perform all major repairs to material handling equipment to the customer's satisfaction while in the field. Perform necessary service, preventative maintenance, repairs, replacements, installations, or re-building of components to restore material handling equipment to proper operation. ESSENTIAL DUTIES: Review the work schedule, check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties. Use repair manuals, parts manuals, and parts diagrams to troubleshoot engines, engine fuel systems, transmissions, or other components on material handling equipment. Load service truck with parts & equipment needed for field repairs to material handling equipment. Use lift trucks, hoist on truck, & other aides to lift or move parts into position to be repaired. Use hand & power tools to remove,...

PRI MARY FUNCTION : Perform a variety of troubleshooting, advanced level diesel engine repairs, diagnosis of performance issues and major overhauls on yachts or commercial vessels. ESSENTIAL DUTIES: Trouble shooting and repair inboard marine diesel engine. E ngine disassembly, inspection, maintenance/repair, and reassembly. M aintenance and service of fuel tanks, pumps, filters, and fuel injection systems used in marine engines. Maintenance of l ubrication systems used on four stroke and two stroke marine diesel engines. Maintenance of cooling systems for marine diesel engines. Disassembly, maintenance, repair, and reassembly/installations of the three major types of transmissions, commonly associated with inboard marine engines. Perform engine shaft alignments Tune-up and diagnosis of problems associated with a variety of marine diesel engines including operation of test equipment, system diagn ostics, and tune-up...

PRIMARY FUNCTION : The primary function of this position is to independently troubleshoot, remove, install, replace, re-build, repair, & test parts/equipment on construction equipment at an advanced level while working in the field ESSENTIAL DUTIES: Check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties. Uses manuals, repair manuals, parts manuals, parts diagrams to troubleshoot construction equipment. Uses lift trucks, overhead cranes, & other aides to lift or move parts into position to be repaired. Uses hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment on construction equipment. Uses multiple resources and computers to reference parts, get information about parts & enter data into record systems. Uses tools to disassemble/re assemble parts or equipment; cleans parts with rags, cleaners, power washer; uses...

PRIMARY FUNCTION : The primary function of this position is to independently perform advanced repairs on material handling equipment to the customer's satisfaction while in the field. Perform necessary service, preventative maintenance, repairs, replacements, installations, or re-building of components to restore material handling equipment to proper operation. The ideal candidate should live in one of the following counties: Currituck, Camden, Pasquotank, Dare, Perquimans, Gates, and Chowan. ESSENTIAL DUTIES: Review the work schedule, check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties. Use repair manuals, parts manuals, and parts diagrams to troubleshoot engines, engine fuel systems, transmissions, or other components on material handling equipment. Load service truck with parts & equipment needed for field repairs to material handling equipment. Use lift trucks,...

PRIMARY FUNCTION: This position is responsible for properly maintaining parts inventory at various branch locations within predetermined inventory turn objectives and customer service level. ESSENTIAL DUTIES: Maintains established inventory levels and customer service objectives through daily analysis and review of Recommended Order Report for CAT products and non-CAT products Orders and transfers products daily via ERP system to fill stock requirements Evaluates opportunities for bulk purchase discounts and makes recommendations to supervisors on potential purchases Prepares "Slow Moving/Non-Stock Report" weekly for return to CAT and reviews surplus Cat and selected vendor parts for annual surplus returns Orders emergency parts on selected vendors as required to meet customer requirements Recommends adjustments to system generated inventory levels based on upcoming demand changes Reviews future dated order opportunities with branch parts...

PRIMARY FUNCTION : This position is responsible for efficiently managing and directing all aspects of Rental Parts Operations in a manner, which insures maximum benefits for the dealership. Coordinates activities and cooperates with other dealership departments to best serve the customer. ESSENTIAL DUTIES : Establishes departmental policies and procedures to develop the skills and knowledge of all Parts Department personnel, good attitudes and a pride in personal and dealership appearance, and full utilization of the automated inventory control system. Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail. Ensures all counter sales staff are proficient in the area of suggestive selling of related items. Establishes procedures to detect errors and bring errors to the attention of the person(s) involved, implementing corrective action to prevent similar future mistakes....

PRIMARY FUNCTION: Responsible for accurately ordering parts for all service technicians, generate parts returns, track all special tools, repair or replaced special tools and order small tools. ESSENTIAL DUTIES: Receive orders by telephone, email, fax, text, and in person from Field and Shop. Promote suggestive selling by means of product knowledge. Promote parts exchange system. Ensure any customer call back requests are completed to the internal and external customer's satisfaction. Process internal and external customer orders the same day received, assuring that all documents necessary for the transaction are completed in an accurate manner. Process Field and Shop Returns accurately and in accordance with company policy, assuring all pertinent information is included. Source and process backorders Follow back orders closely, to ensure prompt delivery upon receipt. Track back orders to communicate ship dates to Field, Shop, and Spec. Shop...

Primary Function The Equipment Management Supervisor oversees daily operations of the Equipment Management Services department, ensuring exceptional customer service, operational efficiency, and alignment with Gregory Poole's digital connectivity initiatives. This role includes supervising technical staff, managing customer interactions, and supporting administrative processes. Essential Duties Customer Service and Coordination Serve as the primary point of contact for customer inquiries related to machine repair and digital technology services Establish job priorities and schedule assignments for Digital Technicians Monitor repair schedules and communicate timelines, changes, and additional service needs Resolve customer service issues promptly to ensure high satisfaction Act as liaison between Technology Development, Product Support, Sales, Field Service, Parts, CVA PM, and SOS Lab Operational Scheduling and Dispatch Lead and dispatch...

PRIMARY FUNCTION: Implements the warehouse activities in a manner that maximizes service to customers and effectively utilizes the facilities and equipment allotted for parts inventories. ESSENTIAL DUTIES: Responsible for knowing and maintaining key daily, routine functions: Receiving, storing, and distribution activities are carried out in a professional manner and are kept with in professional warehousing policies. All orders are processed for delivery or pick-up promptly and efficiently the day of receipt. Shop parts requirements are filled and delivered within 20 minutes (per page) of receipt. Ensures all incoming parts are processed properly, loaded, and on records within two working days. Process all inventory maintenance transactions/changes are entered within two working days of their generation. Weekly locations available reports are worked within two days of receipt. Conducts daily bin count listings within four hours of receipt....

PRIMARY FUNCTION: Paid internship opportunity with Gregory Poole's Construction Rental Team. Assist with rental coordination functions while completing the Rental Development Program. Associates participating in the internship program will be based in Wilmington but can expect occasional travel outside of the Wilmington area. Current Gregory Poole rental locations include Raleigh, Mebane, Wilmington, Fayetteville, Washington, Sanford, Camden, and Jacksonville. This is an exciting development opportunity for college students pursuing a BA/BS or graduate degree in Sales/Marketing, Information Management, Economics, Statistics, Math, Accounting or related field. The construction rental business is fast paced; successful team members are high energy and have a customer first mentality. ESSENTIAL DUTIES: I. Classroom/Field Training - Percent of Time Spent = 35%+ • Participation in GPEC's Rental Development Program includes a combination of classroom training, rep ride-a-longs and...

PRIMARY FUNCTION: Responsible for maintaining accurate financial records and supporting accounting operations, including cash management, reconciliations, and reporting. DIMENSIONS: Sales: $1B Employees: 1500 States: 3 (NC, SC, VA) Corporate Structure: 1 Parent and 4 Subsidiary Companies Reporting Segments: 200+ ESSENTIAL DUTIES: Cash Management and Banking Post bank transactions promptly and accurately. Prepare and distribute daily cash reports for accounts receivable and senior management. Reconciles bank accounts weekly or monthly. Review AP payments, check exceptions and approve electronic payments. Process and schedule payments to major vendors. Accounting Operations & Processes Reconcile inventory accounts including parts, work-in-progress (WIP), rental, and new equipment. Perform reconciliation of vendor liability accounts for CAT and Hyster Yale Group. Perform reconciliation of vendor liability accounts for...

PRIMARY FUNCTION : The primary function of this position is to independently troubleshoot, remove, install, replace, re-build, repair, & test parts/equipment on construction equipment at an advanced level while working in the field ESSENTIAL DUTIES: Check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties. Uses manuals, repair manuals, parts manuals, parts diagrams to troubleshoot construction equipment. Uses lift trucks, overhead cranes, & other aides to lift or move parts into position to be repaired. Uses hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment on construction equipment. Uses multiple resources and computers to reference parts, get information about parts & enter data into record systems. Uses tools to disassemble/re assemble parts or equipment; cleans parts with rags, cleaners, power washer; uses...

PRIMARY FUNCTION : This position is responsible for performing clerical duties to ensure correct billing to customers, correct accounts payable and receivable, to maintain work orders, compile and deliver monthly reports, and to maintain good customer relations by handling customer inquiries and concerns. Bilingual (Spanish/English) skills are preferred but not required. ESSENTIAL DUTIES: Reviews, updates, and closes work orders. Separate work order packets and maintain work order filing system. Identify and route appropriate warranty documents to the warranty department. Answers telephone for service department routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct request, issues or concerns. Types correspondence, quotes, records, completing forms, reports, etc. Maintains department files. Review Hyster-Yale Fleet and other applicable 3rd party billed work orders for accuracy and...