Interra Credit Union

WHAT YOU WILL DO EVERYDAY As the Head of Consumer Services, you will lead, plan, direct, organize and control the activities of all consumer lending products, services, and virtual branch channels. This role is accountable for strategic direction, financial performance, pricing discipline, portfolio health, budgeting, and member experience across indirect and direct auto lending, credit cards, unsecured consumer lending, student lending, and home equity lines of credit (HELOCs).   Through direct leadership of the VP of Specialized Services and the Manager of Consumer Loan Operations, this role provides senior ‑ level direction for the Virtual Branch, digital account opening and servicing, consumer loan servicing, central underwriting, HELOC operations, consumer loan quality control, and related lending support functions. This position serves as the senior business owner for consumer lending product strategy, pricing, vendor relationships, operational workflows,...

As a Contact Center Specialist I, you will be responsible for providing an excellent member experience by quickly assessing member needs and providing sound solutions via incoming phone calls. Serve as the Credit Union's access point for all incoming phone calls while striving for first call resolution and take true ownership of member needs and issues to ensure a prompt resolution. Proactively takes ownership of situations that arise while assisting members to reach a mutually beneficial resolution with the appropriate follow through. Responsible for maintaining an effective working knowledge, including technical and back-office aspects of all credit union products and services and department functions. Direct Reports: None HOW YOU WILL MAKE AN IMPACT 30%         Fields all incoming ACD calls ensuring that all calls are answered within an appropriate timeframe. Actively monitor and control a member's hold time along with monitoring abandoned and transferred calls according...

WHAT YOU WILL DO EVERYDAY As the Manager, Commercial Lending, you will serve as a player ‑ coach leader responsible for both direct commercial lending production and day ‑ to ‑ day leadership of Commercial Lender I – IV roles. Reporting to the Head of Commercial Lending, you will execute the commercial lending strategy by cascading goals, managing performance, coaching lenders, and ensuring consistent execution of credit quality, portfolio management, and member experience standards.   You will maintain a reduced personal commercial loan portfolio while prioritizing team leadership, operational execution, and talent development. This role is critical to translating strategic objectives into consistent results across the commercial lending team.   Direct Reports: Commercial Lender I, II, III, IV,   HOW YOU WILL MAKE AN IMPACT 30%             Lead, coach, and develop Commercial Lender I–IV team members to drive consistent production,...

WHAT YOU WILL DO EVERYDAY As the Vice President, Community Development and Market Engagement, you will be responsible for the strategy and execution of Interra’s community engagement, events, sponsorships, and school partnerships across all assigned markets. This role serves as the enterprise owner of community ‑ based growth strategy — responsible for designing, executing, and continuously optimizing a comprehensive, market ‑ facing approach that strengthens Interra ’ s brand presence, trust, and growth outcomes.   The VP translates enterprise priorities into locally relevant, independently executed strategies, ensuring community investment is intentional, differentiated, measurable, and directly aligned to long ‑ term market expansion, member acquisition, and relationship depth. Operating with high autonomy and minimal oversight, this role reports to the Chief Marketing Officer and leads a Community and Events Specialist team to align strategic...

As a Member Consultant I, you will be responsible for assisting members with various services, educating members on a wide variety of products and services, and making recommendations for the member’s financial needs while providing the highest quality member service. Provide basic account and product information while performing account transactions and maintenance, including card maintenance. Assist members with completing transactions, accurate balancing and performing additional operational duties. The Member Consultant I will work directly with various members of the sales team utilizing sales techniques to uncover member needs while creating a positive member experience. Employees who meet bilingual proficiency requirements may be eligible for a bilingual pay premium. Member Consultant I's are hired into our Consultant Pool. In the Pool we are looking for candidates that are willing to float to different branch locations as part of their onboarding experience during...

As a Member Consultant I, you will be responsible for assisting members with various services, educating members on a wide variety of products and services, and making recommendations for the member’s financial needs while providing the highest quality member service. Provide basic account and product information while performing account transactions and maintenance, including card maintenance. Assist members with completing transactions, accurate balancing and performing additional operational duties. The Member Consultant I will work directly with various members of the sales team utilizing sales techniques to uncover member needs while creating a positive member experience. Member Consultant I's are hired into our Consultant Pool. In the Pool we are looking for candidates that are willing to float to different branch locations as part of their onboarding experience during the first 90 days. The schedule may vary due to branch needs. The position covers branch staffing needs...

As a Mortgage Loan Originator, you will be responsible for initiating the residential mortgage process for potential members, preparing, analyzing, and verifying mortgage loan applications for the purchase or refinance of real estate. Accountable for originating first and second mortgages by soliciting new residential mortgage business from external sources to include, but not limited to, realtors, builders, and other referral sources. Maintain outside working relationships and promote the Credit Union's products and services. Direct Reports: None HOW YOU WILL MAKE AN IMPACT -               Meets with and interviews potential and current members to understand their lending needs including first mortgages and refinance of existing loans. Explains the differences between and approval requirements of various types of mortgages; prepares and presents a lending package based on member specifications. Assists members with completion of mortgage applications, inspecting...

WHAT YOU WILL DO EVERYDAY As Digital Product Specialist, you will play a key role in executing and optimizing the Credit Union’s digital experience from concept through launch and beyond. You will coordinate across business, technology, and vendor teams to plan, test, release, and monitor digital capabilities while also supporting the ongoing performance and usability of digital platforms. Acting as a subject matter expert for assigned digital systems, you will balance hands-on execution with strategic collaboration—ensuring initiatives are delivered effectively, systems are continuously improved, and stakeholders remain informed.   You will operate at the intersection of delivery, support, data, and communication, helping to drive seamless, member-centric digital experiences. Working closely with cross-functional teams, you will manage both current operational needs and future enhancements, fostering a culture of collaboration, education, and continuous improvement...

As a Commercial Lender II, you will be responsible for developing and enhancing relationships with potential and existing members. Monitor an existing commercial loan portfolio in the range of $25M - $50M to ensure proper risk ratings and early identification of potential problems as well as build own portfolio by developing relationships with new members. Grow the average products per household, member business loans, and new share growth. Support the Credit Union's culture through ongoing member contact, quality member services, and superior product knowledge. Participate in prospecting activities and campaigns to grow loan balances and business deposits while promoting treasury management services for member businesses throughout the Credit Union. Direct Reports: None   HOW YOU WILL MAKE AN IMPACT 40%            Accountable for the oversight and growth of a commercial lending portfolio. Responsible for a specified amount of business loans and deposit production...

As a Vice President, Commercial Lender you will be responsible for managing and monitoring a loan portfolio in the range of $50M - $75M to ensure proper risk ratings and early identification of potential problems as well as focusing on developing new and enhancing relationships with potential and existing members.   Grow the average products per household, member business loans, and new share growth.   Support the Credit Union's culture through ongoing member contact, quality member services, and superior product knowledge.   Participate in prospecting activities and campaigns to grow loan balances and business deposits while promoting treasury management services for member businesses throughout the Credit Union. Direct Reports: None HOW YOU WILL MAKE AN IMPACT   35%            Accountable for the oversight and growth of a commercial lending portfolio. Responsible for a specified amount of business loans and deposit production expectations that will be required to...

WHAT YOU WILL DO EVERYDAY As a Senior Data Analyst, you will serve as a strategic analytics partner and an advanced technical contributor, building upon the foundational responsibilities of the Analyst role. You will lead sophisticated analysis across Lending, Marketing, Finance, Operations, and Risk, transforming large and complex datasets into actionable insights that drive enterprise decision-making. You will help define data strategy, elevate governance practices, and mentor decentralized data users to strengthen Interra’s data ‑ driven culture. You will also take a hands-on role in advancing data ingestion, reporting environments, and analytic models—owning higher ‑ complexity initiatives and serving as an escalation point for technical issues. Direct Reports: None   HOW YOU WILL MAKE AN IMPACT 40%            Lead complex analytical assessments across business lines to identify trends, risks, member behavior patterns, and optimization...

As a Private Banker, you will be responsible for providing a world class member service experience to our high-net-worth members while overseeing their financial activities. Monitor an existing deposit portfolio greater than $25M with a minimum of 50 households as well as build own portfolio by developing relationships with new members. Grow the average preferred service client products per household and new deposits. Develop relationships with members, offer knowledgeable financial and banking advice, provide banking services such as personal cash management, secured and unsecured credit, investment management and interest services. Collaborate with various internal departments to on the members behalf. Accountable for staying well informed of market conditions, wealth planning concepts, banking concepts, real estate and business opportunities for clients. conduct research to determine good opportunities to meet private banking revenue goals. Keep current with market updates,...

As an Agribusiness Lender I, you will be responsible for developing and enhancing relationships with potential and existing members. Monitor an existing agribusiness loan portfolio to ensure proper risk ratings and early identification of potential problems as well as build own portfolio by developing agribusiness relationships with new members. Grow the average products per household, member agribusiness loans, and new share growth. Support the Credit Union's culture through ongoing member contact, quality member services, and superior product knowledge. Participate in prospecting activities and campaigns to grow loan balances and deposits while promoting treasury management services for member agribusinesses throughout the Credit Union. Direct Reports: None HOW YOU WILL MAKE AN IMPACT   50%            Accountable for the oversight and growth of an agribusiness lending portfolio. Responsible for a specified amount of agribusiness loans and deposit production...

As the Manager Digital Strategy, you will be responsible for establishing, leading, and directing the implementation of a comprehensive digital strategy that supports the credit union’s strategic goals and delivers an exceptional, end-to-end digital member experience. You are accountable for the full digital ecosystem, including digital product strategy, digital systems, digital development, and digital support functions. You will oversee the design, development, delivery, optimization, and support of digital platforms, ensuring they are innovative, scalable, secure, and member-focused. This role provides enterprise leadership across digital product management, product development, system administration, and development execution—aligning all functions under a unified roadmap that drives engagement, growth, and operational excellence.   You will lead and develop a high-performing team across digital product, systems, development, and support roles—ensuring clear...